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Troubleshooting Guide: How to Fix Samsung TV Error Code 116

by The Post Zilla
Samsung TV Error Code 116


Samsung TV Error Code 116 are renowned for their high-quality display and advanced features, offering users an immersive viewing experience. However, like any electronic device, Samsung TVs can encounter errors from time to time, one of which is Error Code 116. This error typically indicates a problem with the TV’s internet connectivity or network settings, causing apps and online features to malfunction. In this article, we’ll provide a step-by-step troubleshooting guide to help you fix Error Code 116 and get your TV back to its optimal performance.

Understanding Samsung TV Error Code 116:

Error Code 116 on a Samsung TV is associated with issues related to the TV’s network connectivity. When the TV fails to establish a stable internet connection, it can result in the inability to access streaming apps, browse the web, or use smart features, leading to this error code.

Troubleshooting Steps of Error Code 116:

Check Network Connection:

The first step is to verify your TV’s network connection. Ensure that your Samsung TV is connected to the internet via Wi-Fi or an Ethernet cable. If using Wi-Fi, ensure that you have a strong and stable signal.

  • Go to the TV’s Home Menu and navigate to “Settings.”
  • Select “General,” then “Network,” and finally “Network Status” to check the connection status.

Restart Your TV and Router:

Sometimes, you can restart can resolve temporary network glitches. Turn off your Samsung TV, unplug it from the power source, and wait for about 1-2 minutes. Simultaneously, power off your router or modem. Then, plug them back in and wait for the devices to fully reboot. Turn on your TV and check if Error persists.

Check Wi-Fi Password:

If you’re using a wireless connection, ensure that you’re entering the correct Wi-Fi password. An incorrect password can prevent your TV from connecting to the network.

Update TV Firmware:

Outdated firmware can cause various issues, including network-related errors. Check for available firmware updates for your Samsung TV and install them if necessary.

  • Go to “Settings” from the Home Menu.
  • Select “Support,” then “Software Update,” and finally “Update Now” to check for updates.

Reset Network Settings:

Resetting the network settings on your Samsung TV can often resolve connectivity issues.

  • Navigate to “Settings” from the Home Menu.
  • Choose “General,” then “Network,” and finally, “Reset Network Settings.”

Factory Reset:

If the previous steps didn’t work, you can perform a factory reset. This will revert your TV to its original settings, so back up your preferences and settings beforehand.

  • Go to “Settings” from the Home Menu.
  • Select “Support,” then “Self Diagnosis,” and finally “Reset.”

Contact Samsung Support:

If none of the above steps resolve Error Code 116, there might be a more complex issue with your TV’s hardware or network components. In such cases, it’s best to contact Samsung’s official support for further assistance.

Here are some additional tips to help prevent Samsung TV Error Code 116:

Keep your TV’s software up to date.
Restart your TV regularly.
Avoid using your TV during peak times when the servers are likely to be overloaded.

Conclusion on Samsung TV Error Code 116:

It can disrupt your smart TV experience, preventing you from accessing online features and streaming apps. By following the troubleshooting steps in this guide, you can address network connectivity issues and fix the error. Remember to check your network connection, restart your TV and router, update the firmware, and consider resetting the network settings or performing a factory reset if necessary. With a little patience and effort, you can successfully resolve Error Code 116 and enjoy your Samsung TV to its fullest potential once again.

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