Home Technology How to Fix Samsung TV Error Code 012: Resolving Connectivity Issues

How to Fix Samsung TV Error Code 012: Resolving Connectivity Issues

by The Post Zilla
TV Error Code 012


Samsung TVs are renowned for their high-quality displays and advanced features, but like any sophisticated electronic device, they may occasionally encounter errors. One such error is Error Code 012, which can be frustrating when it interrupts your viewing experience. This error typically indicates a connectivity problem between your Samsung TV and the network. In this article, we will delve into the possible causes of Samsung TV Error Code 012 and provide step-by-step troubleshooting solutions to help you resolve the issue and get back to resolve. Error code 0x803F7001 is a Windows activation error that occurs when a valid license cannot be found to activate Windows on your device. 

Understanding Samsung TV Error Code 012

Error Code 012 on Samsung TVs appears when the TV fails to connect to the internet. It usually occurs during the initial setup process or while trying to access internet-dependent services such as streaming apps or software updates. The error message might read: “Error Code: 012 – Unable to connect to the network. Please try again later.”

Common Causes of Error Code 012

  1. Wi-Fi Signal Issues: Weak or unstable Wi-Fi signals can hinder the TV’s ability to connect to the network properly, leading to Error Code 012.
  2. Incorrect Network Settings: Misconfigured network settings, such as an incorrect Wi-Fi password or IP settings, can prevent the TV from connecting to the internet.
  3. Router or Modem Problems: The issue might lie with your router or modem, causing connectivity problems with the TV.
  4. Software Glitches: Temporary software glitches or firmware issues within the TV’s operating system could be causing the error.

Troubleshooting Steps

Before you begin troubleshooting, ensure that your Wi-Fi network is functioning correctly, and other devices can connect to it without any issues.

  1. Check Wi-Fi Signal Strength: Move your TV closer to the router to ensure a stronger Wi-Fi signal. Alternatively, use a Wi-Fi range extender to improve coverage in the TV’s location.
  2. Restart TV and Network Equipment: Power cycle both your TV and network equipment (router/modem). Then, unplug your router and modem for about 30 seconds. Afterward, plug them back in and wait for the internet connection to stabilize. Finally, power on your TV and check if the error persists.
  3. Verify Network Settings: Double-check the network settings on your TV to ensure they are correct. Go to “Settings” > “General” > “Network” and choose your Wi-Fi network. Enter the correct Wi-Fi password if prompted. If using a wired connection, make sure the Ethernet cable is securely connected.
  4. Perform a Network Test: Most Samsung TVs have a built-in network test feature. Use it to diagnose any issues with the internet connection. Navigate to “Settings” > “Support” > “Self Diagnosis” > “Signal Information” > “WiFi Built-in Network Test.” Follow the on-screen instructions to perform the test.
  5. Update TV Software: Outdated firmware can lead to various errors, including Error Code 012. Check for any available software updates by going to “Settings” > “Support” > “Software Update” > “Update Now.”

Here are some additional tips for fixing error code 0x803F7001:

Try restarting your computer.
Update your Windows drivers.
Perform a clean install of Windows.


Samsung TV Error Code 012 can be easily resolved by following the troubleshooting steps mentioned above. By checking the Wi-Fi signal strength, restarting both the TV and network equipment, verifying network settings, performing a network test, and updating the TV software, you can overcome the connectivity issues causing the error. If the problem persists despite your best efforts, it might be worth reaching out to Samsung support or seeking assistance from a qualified technician to further diagnose and resolve the issue. With the problem resolved, you can once again enjoy seamless streaming and an uninterrupted TV viewing experience.

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