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How to Fix Microsoft Store Error Code 0x80131500

by The Post Zilla
Error Code 0x80131500


The Microsoft Store, formerly known as the Windows Store, is a digital distribution platform for apps, games, and other content designed for Windows devices. While the Store generally works seamlessly, users may occasionally encounter errors that can disrupt their app or game installations. One such common error is Error Code 0x80131500. In this article, we will delve into the potential causes of this error and explore various troubleshooting steps to resolve it. The Microsoft Store Error Code 0x80131500 is a common error that can occur when you try to open the Microsoft Store app on your Windows computer. 

Error Code 0x80131500: What Does It Mean?

Error Code 0x80131500 typically indicates an issue with the Microsoft Store app itself or a problem with the Store’s cache. When this error occurs, users may face difficulties in downloading, updating, or launching applications and games from the Microsoft Store. It can be frustrating, but there’s no need to worry, as the problem is usually solvable through straightforward methods.

Potential Causes of Error Code 0x80131500

  1. Cache Corruption: Accumulated cache files over time can become corrupted and lead to errors when accessing the Microsoft Store.
  2. Network Issues: An unstable internet connection or network-related problems can interfere with the proper functioning of the Store.
  3. Outdated Windows Store: Running an outdated version of the Microsoft Store might result in compatibility issues leading to error 0x80131500.
  4. Store App Conflict: Conflicts with other applications or security software on the system can prevent the Store from functioning correctly.

Troubleshooting Steps

  1. Restart Your Device: Sometimes, a simple device restart can resolve temporary glitches, including the 0x80131500 error. Save your work and reboot your computer or Windows device.
  2. Check Network Connectivity: Ensure that you have a stable internet connection. You can try accessing other websites or online services to verify the network’s stability. If there are connectivity issues, troubleshoot your network or contact your Internet Service Provider (ISP).
  3. Clear Microsoft Store Cache: To clear the Store’s cache, follow these steps:
    a. Press the “Windows + R” keys to open the Run dialog box.
    b. Run “wsreset.exe” (without quote) and click Enter.
    c. The Microsoft Store will open, and the cache will be cleared. Restart your computer afterward.
  4. Reset Microsoft Store: Resetting the Microsoft Store can help resolve errors. To do this: a. Open “Settings” from the Start menu. b. Go to “Apps” or “Apps & features.” c. Scroll down and locate “Microsoft Store.” d. Click on “Advanced options.” e. Click “Reset,” and confirm when prompted.
  5. Check for Windows Updates: Ensure that your Windows operating system is up-to-date. To check for updates: a. Open “Settings.” b. Go to “Update & Security.” c. Click on “Windows Update” and select “Check for updates.”
  6. Disable Third-Party Antivirus/Firewall: Sometimes, third-party security software can interfere with the Microsoft Store. Temporarily disable your antivirus or firewall, and try running the Store again.
  7. Create a New User Account: In some cases, user profile corruption can cause this error. Create a new user account and check if the problem persists when using the new account.


Microsoft Store Error Code 0x80131500 can be frustrating, but it’s often a result of minor issues that can be easily resolved. By following the troubleshooting steps mentioned above, you should be able to overcome this error and enjoy a seamless experience with the Microsoft Store. If the problem persists, you can seek further assistance from Microsoft support or community forums to resolve the issue.

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