Home Technology How to Fix Amazon Prime Error Code 6085 – Troubleshooting Guide

How to Fix Amazon Prime Error Code 6085 – Troubleshooting Guide

by The Post Zilla
Prime Error Code 6085


Amazon Prime Error Code 6085 is a generic error code. Which indicates that you have been disconnected from the Amazon Prime Video servers. Amazon Prime has revolutionized the way people consume digital content, offering a vast library of movies, TV shows, and music accessible to millions of subscribers worldwide. One such issue that has frustrated some users is Error Code 6085, which can interrupt their streaming experience. In this article, we will explore the causes of Amazon Prime Error Code 6085 and provide troubleshooting steps to help users resolve the issue and get back to enjoying their favorite entertainment seamlessly.

Understanding Amazon Prime Error Code 6085

Amazon Prime Error Code 6085 is an error message that appears. When users attempt to play a video or stream content on the Amazon Prime platform. The error message typically reads: “We’re experiencing a problem playing this video. For more help, visit amazon.com/video help Error Code: 6085.”

Causes of Error Code 6085

  1. Connectivity Issues: Often, Error Code 6085 is triggered due to poor internet connectivity or unstable network conditions. A weak Wi-Fi signal or intermittent internet connection can disrupt the data flow necessary for smooth video streaming.
  2. Caching and Cookies: Accumulated cache and cookies on your web browser or the Amazon Prime app. That can lead to conflicts during playback, causing the error to occur.
  3. Device Compatibility: Certain devices may not be fully compatible with the Amazon Prime app, leading to compatibility issues and the display of Error Code 6085.
  4. Outdated App or Browser: Running an outdated version of the Amazon Prime app or an unsupported web browser may result in errors during video playback.

Troubleshooting Steps to Fix Error Code 6085

  1. Check Internet Connection: Try restarting your router or connecting to a different Wi-Fi network to rule out connectivity issues.
  2. Clear Cache and Cookies: If you are using a web browser to access Amazon Prime, clear the cache and cookies from the browser settings. For app users, try clearing the app cache and data.
  3. Update Amazon Prime App: Make sure you have the latest version of the Amazon Prime app installed on your device. Check for updates on your device’s app store and install any pending updates.
  4. Switch Devices: If you encounter Error Code 6085 on a specific device, try using a different device to see if the problem persists.
  5. Restart Device: A simple restart of your device can sometimes resolve temporary glitches that may cause the error.
  6. Contact Amazon Support: If none of the above steps resolve the issue, it is recommended to reach out to Amazon Prime customer support. They have specialized teams to assist with troubleshooting and can provide further guidance.


Amazon Prime Error Code 6085 can be an inconvenience when you’re trying to enjoy your favorite movies or shows. However, with a better understanding of its potential causes and the troubleshooting steps provided in this article, users can confidently tackle the issue and resume their seamless streaming experience on the Amazon Prime platform. Remember to check your internet connection, update your app, and clear cache and cookies. Increase your chances of resolving the error on your own. Should the issue persist, don’t hesitate to seek assistance from Amazon Prime’s dedicated support team. Happy streaming!

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